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Privacy Policy

Effective Date: April 22, 2026
Business Name: Hall Oil & Propane
Website: https://hallpropane.com

1. Information We Collect

Hall Oil & Propane may collect personal information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Service or delivery address
  • Account and billing details
  • Information submitted through forms, chat, or customer portal

2. How We Use Your Information

We use your information to:

  • Provide propane delivery, HVAC, and related services
  • Schedule deliveries and service appointments
  • Respond to customer inquiries and support requests
  • Send billing statements and account notifications
  • Improve our services and customer experience
  • Send SMS communications (operational and/or marketing) based on your consent

3. SMS Communications & Consent

A. Non-Marketing (Operational) Messages

By providing your phone number, you may receive service-related SMS messages from Hall Oil & Propane, including:

  • Delivery scheduling and route notifications
  • Appointment reminders
  • Service updates
  • Billing alerts and account notifications
  • Safety or outage communications

These messages are not promotional and are related to your service with us.

B. Marketing Messages

If you explicitly opt in, you may also receive marketing SMS messages, including:

  • Promotions and special offers
  • Seasonal reminders (e.g., winter fill-ups, maintenance)
  • Discounts or new service announcements

Marketing messages are sent only with your explicit consent.

Message frequency may vary. Message and data rates may apply.

4. Opt-Out Instructions

You may opt out of SMS communications at any time:

  • Reply STOP to any message to unsubscribe
  • Reply HELP for assistance
  • Contact us directly using the information below

Opting out of marketing messages will not affect necessary service-related communications unless requested.

5. Data Sharing & Protection

  • Hall Oil & Propane does not sell or rent your personal information.
  • We may share information with trusted service providers only as necessary to operate our business (such as messaging providers like Twilio).

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

  • We implement reasonable safeguards to protect your information.

6. Cookies & Tracking

Our website may use cookies or similar technologies to:

  • Improve website performance and functionality
  • Analyze traffic and usage
  • Enhance user experience

7. Your Privacy Rights

You may request to:

  • Access your personal information
  • Update or correct your data
  • Request deletion of your data

To submit a request, contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

9. What personal information does Hall collect?

We may collect information you voluntarily provide, including your name, phone number, email address, service address, billing details and information submitted through forms, chat features or customer portals.

10. Will Hall sell my personal information?

No. Hall does not sell or rent personal information to third parties. Information may only be shared with trusted service providers as necessary to operate our business and communication systems.

11. How does Hall use my personal information?

We use your information to provide propane delivery, HVAC and related services, schedule appointments, respond to customer inquiries, send billing notifications and improve your overall customer experience.

12. Does Hall use cookies on its website?

Yes. Our website may use cookies or similar technologies to improve website functionality, analyze traffic and enhance the overall user experience.

13. How do I opt out of communications from Hall?

You may opt out of SMS communications at any time by replying STOP to any text message we send you. You can also contact our team directly for assistance. Please note that opting out of marketing messages will not prevent us from sending necessary service-related communications unless specifically requested.